Returns

In the unlikely event of a Faulty Item, we will refund you the total amount of the transaction, after receiving the Faulty Item as proof, unless you would like to exchange the product.

You have 10 working days from dispatch of order, to state there is a Fault with your item.

Buying the wrong size of an item does not qualify you for a refund.

We do however offer an exchange service (£4.00 P+P UK , £7.OO EUROPE , £10.00 USA ,charge per item), upon all non-personalised items, in the event of ordering the wrong size.

In these instances, you must send the item to the address as stated below, Please include a note stating :

• There is a problem with the product(s) you have purchased - and what the problem is (i.e. Faulty Item) - along with your contact details
• You would like to exchange your product(s), for a different size (in the same product), and would like PRO-GK Limited to send the product to your address - which you must include, with the £4.00 P+P (UK) £7.OO P+P (EUROPE) £10.OO P+P (USA) charge per item

Returns Address:
PRO-GK RETURNS DEPT
15A , 481 SOUTHCHURCH ROAD
SOUTHEND ON SEA
ESSEX
SS1 2GJ