FAQs

I am having problems making a purchase through the website, how can I pay?

If you are experiencing problems with purchasing products on the website, in that there is a problem in completing your payment, please contact us at via email and our customer service team will be happy to assist you.

Email: sales@pro-gk.com


I am having problems making a purchase through the website, how can I pay?

If you are experiencing problems with purchasing products on the website, in that there is a problem in completing your payment, please contact us at via email and our customer service team will be happy to assist you.

Email: sales@pro-gk.com


Sizing my gloves?

Each cut fits differently, as PRO-GK has a number of different glove styles in our range, they will not all fit the same. If you have questions please give us a shout. Also please remember if you plan to use removeable spines, your gloves will fit more snugly than if they are removed. If you order your glove and it doesn’t fit, let us know and we will be happy to swap it for you, as long as it has not been used.


How long is shipping?

For the UK we use Royal Mail standard and priority mail, Europe and the rest of the world, we offer a standard or signed for service, again via the Royal Mail.

In North America, we ship using USPS priority service from our US fulfilment centre in Des Moines, IA.


What type of latex do you use?

There are a number of German latexes available on the market. We like to use Giga Grip, Supersoft and Aqua Latex on our products, we believe these 3 latex’s offer the qualites we are looking for in a latex.


Where can I buy your gloves?

Wherever you are in the world, you can buy our products directly from us. In the past our gloves have been available via some very reputable stores, however, with the market as it is, we decided to go it alone and sell our products independently.


Where are you based?

We are based just outside of London, England. Our offices and warehouse are located around 30 miles from central London. This is where orders for the UK and Ireland, Europe, Asia and Oceania are processed and dispatched. For all orders in North America, we have a US fulfilment centre in Des Moines, IA. Gloves will be processed and dispatched from there.


Do you offer discounts?

We do offer Club, Team and large order discounts (10+) – we also have an “Official Goalkeeping Glove” program – This has proven to be very popular, so if your club or team names PRO-GK as its official glove, we can arrange discounts. Email us at sales@pro-gk.com and we will happy to answer your questions!


Do you offer sponsorship?

This is a question we are asked a lot, and as much as we would like to help everyone, it is just simply not possible. PRO-GK normally contact goalkeepers that we would like to work with and to endorse or promote our brand and the range of products.