Terms & Conditions

Terms & Conditions for UK Customers

This Privacy Policy governs the manner in which PRO-GK Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.pro-gk.com website (“Site”). This privacy policy applies to the Site and all products and services offered by PRO-GK Ltd in the UK and the rest of the world. For USA customers, please see below this policy

  1. All material on this website including any advertising and/or promotional identities, images, text and/or audio is our property or has been licensed to us. All trade marks, names, logos and other intellectual property rights existing in this Website are also owned or licensed by us. You may use this Website for your personal entertainment and information and you may make a copy of the pages of this Website but only for your personal non-commercial use, provided that you keep all copyright and other proprietary notices intact. Any modification, transmission, hiring, copying (other than for non-commercial personal use), reusing or otherwise using the content of this Website for public or commercial purposes is prohibited.
  2. Whilst we have worked diligently to provide accurate and complete information, we cannot be liable to any person for any loss or damage which may arise directly or indirectly from the use of this Website (or any inability to use it) or any of the information contained on this Website. This Website and the information and material which it contains are subject to change without notice. All warranties, whether express or implied as to the accuracy or completeness of the information contained on this Website or in respect of any materials or products referred to on this Website are hereby excluded to the fullest extent permitted by law.
  3. Links on this Website and other websites that we operate may lead to third party websites. The content, accuracy and function of such websites is outside of our control and we cannot accept any responsibility for same and nor do we endorse the contents of such third party websites. In particular, any dealings that you have with such third party website operators shall be on the terms and conditions (if any) of that website operator, as this privacy policy is limited to the Website.
  4. Any communication or material which you transmit to us through this Website or otherwise via the Internet will be treated as non-confidential unless such communication or material includes personal information, which we will use in accordance with our Privacy Policy. Any communications and other material which you send to us are shall remain our property and by sending the same to us you agree that we may use the same for any purpose whatsoever, without any compensation being payable by us to you. You may opt out at any time by simply sending an email sales@pro-gk.com detailing the relevant information.
  5. The prices published on www.pro-gk.com are correct at the time of posting. PRO-GK Ltd reserve the rights to alter the advertised prices and products at any time.
  6. PRO-GK Ltd reserve the right to despatch an alternative product in the event of the purchase being unavailable as advised on the website or via electronic communication. The replacement product will be of equal or greater value than the intended purchase. PRO-GK Ltd make every effort to ensure that stock levels are correct at the time of publishing.
  7. By committing to purchase from our online store, you are electronically agreeing to receive a regular newsletter via email communication only. To opt out of this communication at any time please contact sales@pro-gk.com
  8. By committing to purchase from this website, you are automatically agreeing to these Terms and Conditions detailed herewith.
  9. The transaction is not deemed complete until PRO-GK Ltd accept your offer to purchase and despatch the goods. No contract is formed between the buyer and seller until such time that the buyer receives electronic notification of despatch. PRO-GK Ltd reserve the right to refuse the offer to purchase until the goods are despatched.
  10. During your purchase you are requested to select the quantity, model, colour and size of your chosen items, and must ensure the accuracy before submitting payment. PRO-GK Ltd will not accept liability for any errors or oversights generated during your purchase, and will despatch the items as ordered.
  11. We use PayPal as our payment processor, and have no access to your payment details or other private information. It is your responsibility to ensure that you use any online payment gateway securely and ensure you follow the PayPal Terms and Conditions as indicated at the time of agreeing to open an account. We do not store credit card details nor do we share customer details with any 3rd parties.
  12. If purchasing outside the UK, you may be liable for Customs Charges at your Countries port of entry. PRO-GK Ltd cannot be held liable for these charges and you are advised to contact your relevant Customs authority before purchase.
  13. All orders must be paid for in full prior to despatch from PRO-GK Ltd. PRO-GK Ltd do not offer credit/account service.

In accordance with the Distance Selling Regulations PRO-GK Ltd operate the following procedures:

  1. Every purchase from PRO-GK Ltd qualifies for a “7 day cooling off” period (as stated in the DSR’s) from receipt of the goods. In the event of customer cancellation PRO-GK Ltd shall refund the cost of the goods only upon receipt of the goods back in unworn condition and in the original packaging within this 7 day period. Customers are liable for the goods in transit until acknowledgement has been received from PRO-GK Ltd that they have been received. Termination of this contract outside the stated timescale will be entertained on it’s own merits and will be at the discretion of the PRO-GK Ltd management.
  2. In the rare event of a fault developing in our goods, please contact us in the first instance via email (sales@pro-gk.com) and include images of the fault along with a full description, your name, address and purchase date. We will contact you with further instructions.
  3. Purchases may be returned that were ordered in the wrong size providing that they are unworn and in the original packaging. Please include full details of your name, address and purchase date and also the replacement size required when returning the gloves.
  4. PRO-GK Ltd will not refund postage charges for returned goods ordered in the wrong size, however PRO-GK Ltd will despatch replacement pairs free of postage charge providing all criteria above has been fulfilled by the consumer.
  5. PRO-GK Ltd are unable to refund any purchase until the goods have been received back at PRO-GK Ltd, fulfilling the above criteria. In the event that we (PRO-GK Ltd) are forced to arrange collection from the Customers Premises then this financial amount shall be deducted from the refund amount due to the customer.
  6. PRO-GK Ltd are unable to offer refunds or exhange gloves that have been customised.
  1. All purchases made before 1400 hours (GMT) will be despatched the same working day via the service selected during the checkout process or by Royal Mail International Packets Service (Non-UK). UK Standard Delivery is expected to be complete 2-3 working days from despatch, with UK Priority Delivery expected to be next working day, however PRO-GK Ltd cannot be held responsible for any delays that occur in the postal system. European destinations may expect delivery after 3-5 working days, and the rest of the world after 7 working days, however please allow up to 15 working days for delivery.
  2. All purchases from www.pro-gk.com are despatched Monday to Friday only. Any orders placed after 1400 hours (GMT) on a Friday will be despatched the following Monday via the service detailed above.
  3. Any claims for lost or non-delivered goods cannot be processed until 14 working days after the date of despatch, in accordance with Royal Mail’s ‘Lost Items policy’. PRO-GK Ltd cannot entertain any claims for non-delivery after 10 days from the date of sending the confirmation of despatch email. You will be deemed to have received delivery after this time period if you have failed to inform us differently during this 10 day window.
  4. Goods despatched in the UK require a signature on delivery. It is the customers responsibility to ensure that this criteria is met, and that if the item is returned to the Royal Mail then it is also the customers responsibility to arrange re-delivery or collection from the Sorting Office detailed on the Royal Mail literature at the time of non-delivery. If the item is returned to us, we are unable to despatch again until the customer has paid our Standard or Priority service fee for carriage charges, however goods will remain available for collection from our address on an appointment only service.

Please email sales@pro-gk.com to request a copy of our Trading Terms and Conditions Safety. All items that have been designed for protection only possess the ability to assist prevention of, and cannot eliminate completely, the occurrence of injury. No system can guarantee prevention of injury and so users are asked to be aware of this at the time of purchase.


Terms & Conditions for USA Customers

This Privacy Policy governs the manner in which PRO-GK Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.pro-gk.com website (“Site”). This privacy policy applies to the Site and all products and services offered by PRO-GK Ltd.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. PRO-GK Ltd collects and uses Users personal information for the following purposes:

  •  To improve customer service
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails.
  • The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. PRO-GK Ltd has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

  1. By committing to purchase from this website, you are automatically agreeing to these Terms and Conditions detailed herewith.
  2. The transaction is not deemed complete until PRO-GK Ltd accept your offer to purchase and despatch the goods. No contract is formed between the buyer and seller until such time that the buyer receives electronic notification of despatch. PRO-GK Ltd reserve the right to refuse the offer to purchase until the goods are despatched.
  3. During your purchase you are requested to select the quantity, model, colour and size of your chosen items, and must ensure the accuracy before submitting payment. PRO-GK Ltd will not accept liability for any errors or oversights generated during your purchase, and will despatch the items as ordered.
  4. We use PayPal as our payment processor, and have no access to your payment details or other private information. It is your responsibility to ensure that you use any online payment gateway securely and ensure you follow the PayPal Terms and Conditions as indicated at the time of agreeing to open an account.We do not store credit card details nor do we share customer details with any 3rd parties.
  5. If purchasing from Canada, you may be liable for Customs Charges at your port of entry. PRO-GK Ltd cannot be held liable for these charges and you are advised to contact your relevant Customs authority before purchase.
  6. All orders must be paid for in full prior to despatch from PRO-GK Ltd. PRO-GK Ltd do not offer credit/account service. In accordance with the Distance Selling Regulations PRO-GK Ltd operate the following procedures:
  1. Every purchase from PRO-GK Ltd qualifies for a “7 day cooling off” period (as stated in the DSR’s) from receipt of the goods. In the event of customer cancellation PRO-GK Ltd shall refund the cost of the goods only upon receipt of the goods back in unworn condition and in the original packaging within this 7 day period. Customers are liable for the goods in transit until acknowledgement has been received from PRO-GK Ltd that they have been received. Termination of this contract outside the stated timescale will be entertained on it’s own merits and will be at the discretion of the PRO-GK Ltd management.
  2. In the rare event of a fault developing in our goods, please contact us in the first instance via email (sales@pro-gk.com) and include images of the fault along with a full description, your name, address and purchase date. We will contact you with further instructions.
  3. Purchases may be returned that were ordered in the wrong size providing that they are unworn and in the original packaging. Please include full details of your name, address and purchase date and also the replacement size required when returning the gloves.
  4. PRO-GK Ltd will not refund shipping charges for returned goods ordered in the wrong size, however PRO-GK Ltd will despatch replacement pairs free of postage charge providing all criteria above has been fulfilled by the consumer.
  5. PRO-GK Ltd are unable to refund any purchase until the goods have been received back at PRO-GK Ltd, fulfilling the above criteria. In the event that we (PRO-GK Ltd) are forced to arrange collection from the Customers Premises then this financial amount shall be deducted from the refund amount due to the customer.
  6. PRO-GK Ltd are unable to offer refunds or exchange gloves that have been customised.
  1. All purchases made before 1400 hours (CT) will be despatched the same working day via the service selected during the checkout process. US Standard Delivery is expected to be complete 2-3 working days from despatch, with US Priority Delivery expected to be next working day, however PRO-GK Ltd cannot be held responsible for any delays that occur in the postal system. Canadian destinations may expect delivery after 3-5 working days.
  2. All purchases from www.pro-gk.com are despatched Monday to Friday only. Any orders placed after 1400 hours (CT) on a Friday will be despatched the following Monday via the service detailed above.
  3. Any claims for lost or non-delivered goods cannot be processed until 14 working days after the date of despatch, in accordance with the couriers ‘Lost Items policy’. PRO-GK Ltd cannot entertain any claims for non-delivery after 10 days from the date of sending the confirmation of despatch email. You will be deemed to have received delivery after this time period if you have failed to inform us differently during this 10 day window.
  4. Goods despatched in the US require a signature on delivery. It is the customers responsibility to ensure that this criteria is met, and that if the item is returned to the Courier then it is also the customers responsibility to arrange re-delivery or collection from the Sorting Office detailed on the Couriers literature at the time of non-delivery. If the item is returned to us, we are unable to despatch again until the customer has paid a our standard or Priority fee for carriage charges, however goods will remain available for collection from our address on an appointment only service.

All items that have been designed for protection only possess the ability to assist prevention of, and cannot eliminate completely, the occurrence of injury. No system can guarantee prevention of injury and so users are asked to be aware of this at the time of purchase.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: sales@pro-gk.com

PRO-GK Ltd